Contact us

Please give us feedback!

Questions or comments about our service, invoices or anything related to pilotage? You will find the feedback form in our incident management system, please follow the link below.

Please always indicate the place/event location for your observation/feedback (a specific pilot station/pilot boarding area, pilot dispatch centre, administration). If your feedback does not concern a specific event location, you can mark “Hallinto/Administration”.
If your feedback relates to a specific pilotage, please select the relevant pilotage from the menu. If your feedback concerns our operations in general, you can leave the Pilotage field blank.

Go to the feedback form >>

Invoice claims >>

Whistleblowing – anonymous reporting channel >>

CONTACT INFORMATION

FINNPILOT PILOTAGE LTD

Tammasaarenkatu 1, 00180 Helsinki, Finland
P.O. Box 183, FI-00181 Helsinki, Finland

Tel. +358 (0)29 52 53000 Email: info(at)finnpilot.fi

Personnel email format: firstname.lastname(at)finnpilot.fi

Customer Feedback and Complaints

You will receive a response most quickly if you submit your feedback or complaint (including billing-related issues) through our observation reporting system:

Submit feedback here >>

Invoice claims >>

INVOICING ADDRESS

E-invoice operator: Basware
Operator ID: BAWCFI22
E-invoice address: 003723758543
Business ID: 2375854
VAT code: FI23758543

You can also send your invoice through our supplier portal:

https://portal.basware.com/open/Finnpilot_Pilotage_Oy

PILOT DISPATCH CONTACT INFORMATION

Bothnia Pilot Dispatch Area:

Primarily: Please go to Pilot Online >>

E-mail:
pilotdispatch.bothnia@finnpilot.fi

Tel: +358 29 5253 440

Areas: Vaasa, Pietarsaari, Kokkola, Kalajoki, Raahe, Oulu, Kemi, Tornio
Ports: Vaasa, Pietarsaari, Kokkola, Kalajoki, Raahe, Oulu, Kemi, Tornio

West Coast Pilot Dispatch Area:

Primarily: Please go to Pilot Online >>

E-mail:
pilotdispatch.westcoast@finnpilot.fi

Tel: +358 29 5253 450

Area: Rauma, Pori, Kristiinankaupunki, Kaskinen
Ports: Rauma, Pori, Merikarvia, Kristiinankaupunki, Kaskinen

Archipelago Pilot Dispatch Area:

Primarily: Please go to Pilot Online >>

E-mail:
pilotdispatch.archipelago@finnpilot.fi

Tel: +358 29 5253 460

Area: Turku, Naantali, Utö, Isokari, Maarianhamina
Ports: Turku, Naantali, Uusikaupunki, Parainen, Ahvenanmaa, Kemiö

Hanko-Helsinki Pilot Dispatch Area:

Primarily: Please go to Pilot Online >>

E-mail:
pilotdispatch.hankohelsinki@finnpilot.fi

Tel: +358 29 5253 420

Area: Hanko, Helsinki (Helsinki, Porkkala)
Ports: Helsinki, Hanko, Koverhar, Lappohja, Mjösund, Tammisaari, Pohjankuru, Teijo, Taalintehdas, Förby, Inkoo, Kantvik

Emäsalo Pilot Dispatch Area:

Primarily: Please go to Pilot Online >>

E-mail:
pilotdispatch.emasalo@finnpilot.fi

Tel: +358 29 5253 470

Area: Emäsalo
Ports: Sköldvik, Tolkkinen

Kotka Pilot Dispatch Area:

Primarily: Please go to Pilot Online >>

E-mail:
pilotdispatch.kotka@finnpilot.fi

Tel: +358 29 5253 430

Area: Kotka (Orrengrund, Haapasaari, Santio)
Ports: Kotka, Hamina, Loviisa

Saimaa Pilot Dispatch Area:

Primarily: Please go to Pilot Online >>

E-mail:
pilotdispatch.saimaa@finnpilot.fi

Tel: +358 29 5253 480

Area: Saimaa
Ports: Mustola, Lappeenranta, Metsäsaimaa, Kaukas, Joutseno, Imatra, Ristiina, Savonlinna, Joensuu, Puhos, Varkaus, Kuopio, Siilinjärvi

ADMINISTRATION

MANAGEMENT

Kari Kosonen,
Chief Executive Officer (CEO)
+358 (0)40 741 4625

Susanna Miettinen,
Executive Assistant
+358 (0)40 768 1253

OPERATIONAL ACTIVITIES

Aki Marjasvaara,
Chief Operating Officer (COO)
+358 (0)50 371 8212

Dick Strandell,
Properties Manager
+358 (0)40 595 4713

Kai Lavikka,
Fleet Manager
+358 (0)40 553 1839

Ville Rinkineva,
Development Manager
+358 (0)50 351 8964

COMMUNICATIONS AND SUSTAINABILITY

Laura Kaustinen,
Communications & Sustainability Director
+358 (0)400 757 228

Pasi Paldanius,
HSEQ Manager
+358 (0)40 542 6761

IT SYSTEMS

Tero Vainio,
Head of Technology
+358 (0) 50 513 6555

Mika Laasonen
Project Manager
+358 (0)40 484 2849

Hannu Ahonen,
Applications Manager
+358 (0)50 586 8471

PERSONNEL AND LEGAL AFFAIRS

Olli Nurminen,
Human Resources Director and Leading Legal Counsel
+358 (0)407308599

Anne Jänisvaara,
HRD Manager
+358 (0)400 612 903

Susanna Auvinen,
Salary Specialist
+358 (0)504058187

Marja-Liisa Kokkoniemi,
Salary Specialist
+358 (0)40 565 3362

Susanna Savolainen,
Assistant
+358 (0)40 730 7328

FINANCE

Timo Siren,
Financial Director
+358 (0)40 145 9848

Markus Lehtilä,
Financial Controller
+358 (0)40 726 4737

Kaija Iso-Karvia,
Chief Accountant
+358 (0)40 186 1817

Heli Hallamaa,
Accounting Assistant
+358 (0)50 567 2500

Kirsi Luotonen,
Accounting Assistant
+358 (0)40 129 1085